- Not the right type, brand of the product ordered according to the order.
- There are not enough products in the order and you want to return it.
- Products (including packaging, labels) are not intact such as broken, dented or torn packaging, wet or unusual smell.

- - When the shipping unit delivers the goods/products, you must check that the package is still in its original condition, in its original packaging, with its original stamps/labels (if any) and all accompanying documents.

- In case there is a problem, you ask the delivery staff to make a record or report it via fanpage or personal facebook of Hoang Thi Kim Thao for assistance in handling.

- Immediately after receiving the product from the carrier, please check the product in the package to ensure that the product is delivered with the correct quantity, type, accessories or accompanying gift, model and quality as required.

-- Products that are requested to be returned are not on the list of products that we have clearly announced in the sales program. When products are returned to our warehouse, we must:

- There are full accompanying documents (purchase voucher, VAT invoice if any), the product is not defective in appearance, the form of packaging (box, package, bottle, tube ...) is scratched, broken, dented, torn, .. wrong with the original design of the manufacturer. There is a full box, packaging, instructions for use ... included with the product.

- Full gifts, promotions (if any). Must have original stamps and labels. Must have not been used

Please contact directly to fanpage Laugenshop

After we check and confirm that the product return request fully meets the conditions in this policy, the company will proceed with the return procedure in accordance with our regulations and procedures within a period of time. earliest